Terms & Conditions of Use
Effective Date: June 8th, 2025
These Terms and Conditions ("Terms") govern your access to and use of the Haven mobile application ("Haven," "we," "our," or "us"), a mental health companion app providing emotional wellness tools and AI-guided support. By using Haven, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By downloading, installing, or using the Haven app, you agree to these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not access or use the service.
2. Description of Service
Haven provides tools to support mental and emotional well-being, including but not limited to:
- AI-powered emotional support chat
- Mood tracking and journaling
- Personalized wellness programs
- Optional community interaction features
Note: Haven is designed to complement—not substitute—professional medical or psychological care.
3. User Responsibilities
You agree to:
- Maintain the confidentiality of your login credentials
- Provide accurate and current information
- Use Haven only for personal, lawful purposes
- Refrain from using the app to harass, harm, exploit, or impersonate others
You are solely responsible for activity under your account.
4. Privacy and Data Protection
We are committed to safeguarding your privacy.
- Data is stored securely and processed in accordance with our Privacy Policy.
- We do not read your private messages or journal entries.
- Your data is not used to train our AI models or sold to third parties.
For more information, review our Privacy Policy.
5. Medical Disclaimer
- Haven is not a medical service.
- It does not offer diagnosis, treatment, or clinical counseling.
- If you are experiencing a crisis or emergency, call your local emergency number or contact a licensed professional.
- Always seek the advice of qualified health providers with any questions regarding a mental health condition.
6. Subscription and Payments
- Haven offers both free and premium features.
- Access to premium content requires a weekly or yearly subscription, billed through Apple's App Store.
- Subscriptions auto-renew unless canceled at least 24 hours before the end of the current period.
- You can manage or cancel your subscription via your Apple device's settings.
- Prices and billing terms are subject to change with notice.
7. Intellectual Property
- All content within the Haven app—including code, design, branding, images, and text—is the property of Haven or its licensors.
- You may not reproduce, distribute, modify, or reverse engineer any portion of the app without prior written consent.
8. Limitation of Liability
Haven is provided "as is" and "as available."
We make no warranties, express or implied, and disclaim liability for:
- Data loss or service interruptions
- Emotional distress resulting from use of the app
- Indirect, incidental, or consequential damages
Our liability is limited to the maximum extent permitted by applicable law.
9. Termination
We reserve the right to suspend or terminate your account:
- If you violate these Terms
- If required by law
- For inactivity, misconduct, or system abuse
You may delete your account at any time within the app settings.
10. Changes to Terms
- We may revise these Terms from time to time.
- Significant changes will be communicated via the app or email.
- Continued use of Haven after changes implies acceptance of the updated Terms.
- We encourage you to review the Terms periodically.
11. Governing Law
- These Terms are governed by the laws of [Insert Jurisdiction, e.g., the State of California or your EU country].
- Any legal disputes arising from these Terms will be resolved in the courts of [Insert Jurisdiction].
12. Contact Information
For questions, concerns, or support, please contact us at:
Email: support@selfhaven.app
Website: https://selfhaven.app