Privacy Policy

Haven ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services. By using Haven, you consent to the practices described in this Policy.

1. Information We Collect

We collect minimal data necessary to provide and improve the Haven experience:

a. Account Information

Name or nickname (optional)
Email address (if you create an account)
Authentication tokens

b. User-Generated Content

Mood entries, journal content, check-ins
Chat interactions with AI features

Note: This content is stored securely and is not read or reviewed by humans unless required by law or for safety investigations.

c. Usage Data

App interactions and feature usage
Session lengths and event triggers
Crash and diagnostics data

d. Device Information

Device model, operating system, app version
Non-identifying device analytics for performance and debugging

We do not collect precise location data, contact lists, or health records from other apps unless explicitly granted permission.

2. How We Use Your Information

Your data is used to:

Provide core services (journaling, AI chat, reminders, etc.)
Deliver personalized content and insights
Improve app stability, usability, and performance
Support account and subscription management
Communicate important service updates

We do not use your personal data to train public or external AI models.

3. Data Storage and Security

All data is stored using encrypted, industry-standard cloud infrastructure.
Sensitive content (e.g., journal entries) is encrypted both in transit and at rest.
Access to your data is restricted to authorized systems only.
We take reasonable steps to protect your data from unauthorized access or misuse.

4. Sharing and Disclosure

We do not sell or rent your personal information.

We may share data only in the following cases:

With trusted service providers who help us operate the app (e.g., analytics or cloud hosting) under strict confidentiality agreements
When required by law, subpoena, or legal request
If necessary to protect our rights or investigate violations of our Terms
In the event of a company merger or acquisition (you will be notified in advance)

5. AI Features and Data Use

AI-powered features are designed to operate privately and securely:

Your inputs are processed to generate real-time responses
AI interactions are not stored for AI training unless explicitly anonymized and consented to
You can delete entries and chat logs at any time

6. User Controls and Your Rights

You have the right to:

Access your personal data
Edit or delete journal entries, mood logs, and account details
Request deletion of your entire account and associated data
Opt out of any non-essential data collection

To make any of these requests, contact us at support@selfhaven.app or use in-app settings.

7. Children's Privacy

Haven is not intended for use by individuals under the age of 16 (or the equivalent minimum age in your jurisdiction).
We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will promptly delete it.

8. Third-Party Services

Some third-party services may be used (e.g., Apple subscriptions, analytics providers). These are governed by their own privacy policies, and we encourage you to review them.

9. International Data Transfer

Your data may be processed outside of your country depending on our hosting provider's locations. We take steps to ensure that your privacy rights are respected regardless of location.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Significant changes will be communicated via app notification or email
Continued use of Haven after changes constitutes acceptance of the updated policy

11. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please reach out:

Email: support@selfhaven.app

Website: https://selfhaven.app